Not all conflict at work is the same, and naming the type is the first step to settling it. Michael and Nicole Davis walk through task, relationship, status, value and cross-cultural conflict, with a RACI chart (responsible, accountable, consulted, informed), "I feel" statements and assuming positive intent.
00:00 What this episode covers
01:51 Why naming the conflict type helps
03:04 Task conflict: separate emotion from work
04:46 Settle who owns what with a RACI chart
09:00 Relationship conflict, plus our live example
12:56 Unpack it with questions and I statements
16:37 Status conflict: power and rank
21:56 Why conflict belongs to everyone involved
26:03 Value conflict: meet people where they are
31:09 Tell value from relationship conflict
34:34 Cross-cultural norms, like haggling on price
38:11 Wrap-up: assume positive intent
Count one week of your team's manual work: mythoughtpartner.com/walk
Episode 6 of My Thought Partner (2023), with Michael David Davis and Nicole Davis.
